Frequently Asked Questions
IS THERE A MINIMUM HIRE ORDER?
There is no minimum hire order which means you can hire anything no matter what size your event may be. Delivery and pick up fees are quoted separately. Alternatively, you can pick up and drop the items back to our warehouse in Yeronga to eliminate delivery costs.
WHAT IS YOUR DELIVERY FEE?
Delivery fees depend on the event location, quantity of equipment, and delivey/pick up day/time. The fees are calculated per event and quoted to cover costs included in packing, transport, delivery and return. Additional charges are quoted for set up to cover the time included in placing the equipment. Delivery times and pick up times will be arranged one week prior to your order. Please note delivery, set up, and collection may change after quoting depending on confirmation of address, delivery/collection day, time and set up requirements.
ARE WE ABLE TO PICK UP THE ORDER OURSELVES?
We do offer pick up and return of ordered items from our warehouse at Yeronga. A pick up handling fee will be quoted to cover the handling of the furniture as we prepare it for safe transport and help unpack it upon return. Opting for this collection process requires a pre-arranged collection and pick up time so Brandition staff can meet you and assist with the equipment hand over. Orders are available for pick up between 09:00 - 15:00 Monday - Friday with out of hours or weekend pick ups and returns only possible on special request.
YOUR VEHICLE: We prefer that your vehicle is enclosed or has suitable weather cover (such as a tarpaulin) at a minimum. We reserve the right to refuse the departure of your booked items should you arrive in an unsuitable vehicle. Please bring packing blankets, tie downs, and ropes to protect hire items from damage. If your order is large or an awkward shape, we highly recommend a minimum of two people to safely lift and load.
WHICH AREAS DO YOU SERVICE?
We are located in Brisbane, but we have serviced events as far afield as Sydney and Rockhampton and west of Chinchilla. Don't hesitate to contact the office if your event is outside the South East Queensland area.
DO YOU OFFER A "SET UP" SERVICE?
We quote set up separately to delivery and collection as this covers the time and labour to place the furniture according to your floor plan. For big events, we require a floor plan seven days before the event.
WHEN DO YOU REQUIRE FINAL NUMBERS?
We expect to be advised of final numbers three weeks prior to the event date. After this time all event changes are subject to our cancellation policy.
WHAT IS YOUR CANCELLATION POLICY AND CAN MY DEPOSIT BE REFUNDED?
Booking deposits paid are non-refundable for cancellation or change-of-mind. Change of date is subject to availability of stock.
Cancellation within 21 days of the collection/delivery date will incur a fee of 75% of the total Invoice amount.
Full payment and no refund applies if cancellation is within one week of the delivery or collection date.
Upon payment by the Hirer of the Damage Waiver Fee, the Hirer is not responsible for the cost of repairs to or the cost of replacement of the equipment if necessary because of accidental damage to the equipment sustained during the Hire Period. This waiver is not an insurance, and does not cover loss or theft. If damage is due to misuse, abuse, wilful or malicious acts, negligent or reckless use of the equipment, the Damage Waiver will not cover the cost of repairs. The Damage Waiver does not cover cleaning. Any item returned unclean will be professional cleaned at our warehouse and an invoice will be issued.
TAKING CARE OF THE HIRED ITEMS
You must take all reasonable steps to protect the items supplied from loss or damage. You also must consider wet weather options as items cannot be left uncovered overnight. Items returned with water or wet weather damage will be assessed on a case by case basis with cleaning, repair, or replacement costs passed on to you.
CLEANING & RETURN OF ITEMS
We require that you return the equipment in the same condition that it was provided. Furniture must be wiped and free of any food, beverage or external conditions. Glassware, crockery, and cutlery must be rinsed at a minimum and placed in the original packaging. Fabric and linen does not need to be washed, but must be folded and placed in the container provided.
IS A DEPOSIT REQUIRED?
Stock levels vary between items so to offer security for your requested items we require a 50% deposit to secure the items for both parties. Quotes will be issued, but the items will not be held until the deposit has been paid.
WHEN IS FULL PAYMENT REQUIRED?
Full payment is expected one week before delivery or collection of the items.