Hire

Is there a minimum hire order?


There is no minimum hire order which means you can hire anything no matter what size your event may be. Delivery and pick up fees are quoted separately. Alternatively, you can pick up and drop the items back to our warehouse in Yeronga to eliminate delivery costs.




When do you require final numbers?


We expect to be advised of final numbers three weeks prior to the event date. After this time all event changes are subject to our cancellation policy.




Taking care of hired items.


You must take all reasonable steps to protect the items supplied from loss or damage. You also must consider wet weather options as items cannot be left uncovered overnight. Items returned with damage will be assessed on a case by case basis with cleaning, repair, or replacement costs passed on to you.




Cleaning and return of items.


We require that you return the equipment in the same condition that it was provided. Furniture must be wiped and free of any food, beverage or external conditions. Glassware, crockery, and cutlery must be rinsed at a minimum and placed in the original packaging. Fabric and linen does not need to be washed, but must be folded and placed in the container provided.




How to I hire items through your website?


We have recently made it possible to checkout through our website. The process is as follows: Add to your shopping cart the items you wish to hire. On checkout, indicate the date/s you require the items for. - This does not guarentee that the items will be available on your date. - We will check if your items are available and get in touch to confirm your order. Should your items not be available, we will provide a suitable alternative or a full refund. Select the correct zone for Delivery only, Delivery & Collection, or Pick up from our warehouse​. - Please view our 'Delivery Zones' page in order to workout which zone you are in. - Zones are calculated as the distance of the delivery location from our warehouse in Yeronga. - The prices provided on checkout are for Monday to Friday between 8am and 6pm. If you require outside of these hours, you can still checkout via the website and we will be in touch to confirm the additional costs which will be invoiced seperately. Pay using the checkout, and we will be in touch within 1 working day to confirm your booking. If you have any issues or feedback on this process, please get in contact with our team and we can help guide you through the process.





Logistics

What is your delivery fee?


Delivery fees depend on the location, quantity of equipment, and delivey/pick up day/time. The fees on the website are calculated per zone and quoted to cover costs included in packing, transport, delivery and return on Monday to Friday between 8am and 6pm. Please view our 'Delivery Zones' page for more information. Additional charges may be required for out of hours and weekend delivery/collection, as well as for set up to cover the additional wages required. Delivery times and pick up times will be arranged atleast one week prior to your order. Please note changes to the delivery/collection location may change the delivery fee required.




Are we able to pick up the order ourselves?


Collection from our warehouse in Yeronga is availalbe. Warehouse hours are Monday to Friday between 9am and 3pm unless otherwise organised. For hire items, please ensure you have an appropriate vehicle, as well as blankets and strapping in order to safely transport our products (see 'your vehicle' below). If you cannot safely transport our products, the items may not be released to you.




Which areas do you service?


We are located in Brisbane, but we have serviced events as far afield as Sydney and Rockhampton and west of Chinchilla. Don't hesitate to contact the office if your event is outside the South East Queensland area.




Do you offer a 'set up' service?


We quote set up separately to delivery and collection as this covers the time and labour to place the furniture according to your floor plan. Please get in touch with us directly if you require set up. For big events, we require a floor plan seven days before the event.




Your Vehicle.


We prefer that your vehicle is enclosed or has suitable weather cover (such as a tarpaulin) at a minimum. We reserve the right to refuse the departure of your booked items should you arrive in an unsuitable vehicle. Please bring packing blankets, tie downs, and ropes to protect hire items from damage. If your order is large or an awkward shape, we highly recommend a minimum of two people to safely lift and load.





Payment

Is a deposit required?


Stock levels vary between items so to offer security for your requested items we require a minimum of 50% deposit to secure the items for both parties. Quotes will be issued, but the items will not be held until the deposit has been paid. Bookings through the website require full payment, however if your items are not available on your selected date, and a suitable alternative can not be found, a full refund will be provided.




When is full payment required?


Full payment is expected one week before delivery or collection of the items.




Can I pay via credit card?


Yes! We take visa or mastercard.





Cancellation

What is your cancellation policy and can my deposit be refunded?


In all circumstances, you are welcome to view our products before purchasing or hire. HIRE SPECIFIC Brandition will provide a 100% credit for a future date (subject to availability), or a 50% refund on all cancellations or postponements due to Covid-19 restrictions. Under normal circumstances payment in full is required on checkout to secure the date of hire, and cancellations or postponements within 14 days of hire are non refundable.

If your items are not available, and a replacement item is not suitable, a full refund will be provided. PURCHASE SPECIFIC Payment in full is required on checkout to secure items being purchased. If you are not entirely satisfied with your purchase you have 5 calendar days to exchange your item. Refunds are not available. Ex-hire items are sold as is, where is, and may show signs of wear and tear, but will be in safe working order.





Purchase

Ex Hire Items


Ex hire items have been pre used and are sold as is and where is.




How do I purchase items on your website?


We have recently made it possible to checkout through our website. The process is as follows: Add to your shopping cart the items you wish to buy. On checkout, indicate the date you require the items for. - Ex hire items should be available straight away - Under normal circumstances, items that are being made will have a 4 to 6 week lead time. We will be in touch to discuss when your items will be ready. Select the correct zone for Delivery only, or Pick up from our warehouse​. - Please view our 'Delivery Zones' page in order to workout which zone you are in. - Zones are calculated as the distance of the delivery location from our warehouse in Yeronga. - The prices provided on checkout are for Monday to Friday between 8am and 6pm. If you require outside of these hours, you can still checkout via the website and we will be in touch to confirm the additional costs which will be invoiced seperately. Pay using the checkout, and we will be in touch within 1 working day to confirm your order. If you have any issues or feedback on this process, please get in contact with our team and we can help guide you through the process.





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